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Choice Health LLC respects your rights and privacy interests in choosing how you wish to communicate with us about our products and services. When you provide your cell phone number and consent to receiving calls and texts we are permitted to contact you via phone call or text (SMS) message using automatic telephone dialing systems (ATDS) and artificial or prerecorded voice messages. Although we generally strive to connect you to a live agent right away, Choice Health LLC also may use an ATDS and/or prerecorded voice to deliver certain messages and facilitate connection to an agent. However, we are not allowed to condition buying any of our products or services or otherwise working with us on your consent to receive text (SMS) messages or cell phone calls. Depending on your cell phone plan, message and data rates may apply. You also have the right to revoke your authorization and opt-out of receiving our text messages or cell phone calls at any time. If you have received a text message and you wish to opt-out, simply respond “STOP” to the text and you will be removed from all future texting. In some cases, you may receive one subsequent text to confirm/inform you that you will be removed. If used, you will be able to opt-out of receiving prerecorded voice messages using the prompts provided and/or when you are connected to an agent.

In general, the purpose of contacting you by phone and/or text (SMS) is to provide you with additional information about health coverage options and connect you with resources and to a licensed agent to assist you with questions or enrollment in a Medicare Advantage, Medicare Part D or Medicare Supplement Insurance Plan. In some cases, you may be contacted for other marketing and promotional purposes or to provide various confirmations or in response to your information requests. You may opt-out from receiving any and/or all future contact to the number you provided at any time by speaking to an agent and requesting to be removed from our contact list(s). If you are enrolled in a health plan that we are working with you, should you decide to opt-out or remove a number you provided, we may need an alternative phone number or other contact information in order to continue to provide you with certain administrative information about your health plan and your enrollment and to ensure that we are able to continue to provide you with the high standard of customer service we expect to provide our customers.

Medicare beneficiaries may also enroll in the plan through the CMS Medicare Online Enrollment Center located at http://www.medicare.gov.

Total annual cost is calculated by adding up the total annual cost of any monthly premiums, applicable plan deductible(s) and estimates for all co-pay and co-insurance amounts that will be due for the medications and health benefits used throughout the year. Costs for medications and health benefits vary across pharmacies and health systems, so the costs provided are only estimates. Actual costs could vary.

For plans with Part D Coverage: You may be able to get Extra Help to pay for your prescription drug premiums and costs. To see if you qualify for Extra Help, call: 1-800-MEDICARE (1-800-633-4227). TTY users should call 1-877-486-2048, 24 hours a day/7 days a week or consult www.medicare.gov; the Social Security Office at 1-800-772-1213 between 7 a.m. and 7 p.m., Monday through Friday. TTY users should call, 1-800-325-0778 or consult www.socialsecurity.gov; or your Medicaid Office.

You must have both Part A and B to enroll in a Medicare Advantage Plan. Members may enroll in a Medicare plan only during specific times of the year.

The purpose of this communication is the solicitation of insurance. Choice Health Insurance LLC is not affiliated with or endorsed by any government agency.

This website is operated by Choice Health Insurance LLC. Nothing contained herein constitutes nor is intended to constitute an offer, inducement, promise, or contract of any kind, or a recommendation to purchase insurance from any particular insurance company at any particular level of benefits or plan design. Choice Health Insurance LLC is not an insurance company. Choice Health Insurance LLC intends that the general and insurance specific information contained on this web site be accurate and reliable, but makes no warranties or representations as to the completeness, accuracy or timeliness of the web site materials. The company is not liable for any damages of any kind resulting from or relating to the use of, or reliance upon, results obtained by users from the web site and/or related services.

Choice Health, a provider of insurance brokerage services, recently experienced a data security incident involving one of its customer relationship systems, after a service provider, Boru, Inc. (“Boru”), failed to properly configure the security settings for the database. This may have resulted in unauthorized access to the personal information of certain policy holders.

What Happened?

On May 14, 2022, Choice Health learned an unauthorized actor, unaffiliated with Choice Health, had accessed and obtained data from one of its online databases. Choice Health investigated the unauthorized access and determined that due to a technical security configuration issue caused by our third-party service provider — Boru, a portion of a single Choice Health database, specifically a storage directory, was accessible through the Internet. Based on our investigation, an unauthorized individual accessed the storage directory from the Internet and obtained certain files on or about May 7, 2022. Choice Health began mailing letters on June 8, 2022 to those individuals affected by this incident.

What Information was involved?

Although the information varied from individual-to-individual, the unauthorized actor may have been able to access policy holder: first and last name, Social Security number; Medicare beneficiary identification number; date of birth; address and contact information; and health insurance information.

What is Choice Health doing?

Upon learning of the incident, Choice Health worked with Boru to reconfigure the security settings on the database, and we confirmed that the storage directory is no longer accessible through the Internet. Choice Health has also taken additional steps to enhance its data security measures to prevent the occurrence of a similar event in the future, including by requiring multi-factor authentication for all access to database files.

What you can do.

We are asking impacted individuals to remain vigilant. You should have already received a letter by mail with more specifics on the incident and an offer for two years of free credit monitoring. If you have already enrolled in the free credit monitoring and identity theft protection services with Experian, you do not need to re-enroll.

In addition, you should consider taking the following steps to protect yourself:

• Read account statements from your health care providers, explanations of benefits (EOBs) from your health plan and other documents related to medical services to make sure they do not include services you did not receive.
• Be attentive to documents related to medical services that you usually receive and that suddenly do not arrive, as you usually receive them.
• All mail related to medical or financial information should be destroyed and preferably shredded before you throw it away.
• Be careful when offering personal information over the phone, mail or internet, and unless you are sure of the person with whom you are dealing, offer as little information as possible.
• Obtain more information about identity theft and ways to protect yourself by visiting the Federal Trade Commission’s Identity Theft website at https://www.identitytheft.gov

For More Information

We sincerely regret any inconvenience tor concern caused by this incident. For additional information, please contact: media@choicehealthins.com